We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return under our voluntary return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at booberry@outlook.com.
Please note that returns will need to be sent to the address provided by us upon approval.
If your return is accepted, we'll send you instructions on how and where to send your package.
Items sent back without first requesting a return may not qualify for our voluntary return procedure. This does not limit mandatory statutory withdrawal or consumer rights.
You can always contact us for any return question at booberry@outlook.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items may be excluded from voluntary returns, such as perishable goods, customized products, and certain personal care goods.
We also do not accept voluntary returns of hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions about your specific item.
Sale items and gift cards may be excluded from voluntary returns where legally permitted.
Mandatory statutory consumer rights remain unaffected.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, where applicable, consumers in the European Union have the statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason.
The statutory withdrawal right is separate from our voluntary 30-day return policy.
Original packaging and prior approval are not automatic prerequisites for exercising statutory withdrawal rights.
Applicable statutory exceptions remain unaffected.
Refunds
We will notify you once we've received and inspected your return and let you know whether the return qualifies for a refund under our voluntary return policy.
If approved, you'll be automatically refunded on your original payment method within 10 business days, subject to any shorter mandatory statutory refund deadlines.
Please remember that your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at booberry@outlook.com.